Name: Energy Home Pros
Price range: $$
Rating: 5

Debbie W. 2 months ago

The presentation and actual window replacement were excellent and would have been 5 stars; however, the windows we received did not have components (bottom bubble seal, easy unlatch screen) shown in the demonstration and we were told they would have when we asked. The Impervia was used during the demonstration but we opted for the 250 series for the more flexible frame. Since we were going with a different window than was demonstrated we specifically asked about features such as the bubble seal and screen latch. We were assured the 250 series had these features so we’re very disappointed after installation to see they did not. Had we known beforehand it may have impacted which window style we decided on.

Energy Home Pros replied 1 month ago

Thank you for the feedback Debbie we are glad to hear that the replacement crew and and the windows are excellent. This is great feedback and gives us an opportunity to educate our team to be better, it is important for the designer to let you know the correct product specifications from what is shown and what you select.

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Window replacement